Refunds and cancelling

Last updated 9 October 2026

Short version: cancel any time, in a couple of clicks, and you are never charged again. If something went wrong on our side, you get your money back.

Cancelling

• Cancel any time from My account (Manage billing). No email, call or reason needed.
• Your plan keeps working until the end of the month you have already paid for, then stops renewing. You are not charged again.
• After that, the free plan still works.

Refunds

Because you can cancel any time and keep what you paid for, we don't refund part of a month you have started using. We do give a full refund of a charge when:

• you were charged by mistake, for example twice for the same month;
• a monthly renewal went through that you meant to cancel, and you haven't asked any questions on the plan since it renewed (email us within 7 days of the charge);
• theoremEd didn't work for you because of a problem on our side that we couldn't fix (email us within 14 days of the charge).

How to ask

Email hello@theoremed.com from the address on your account, and say which charge it is. We reply ourselves, usually within two days. Refunds go back to the card you paid with, through Stripe, and usually show up within 5 to 10 business days.

Before you dispute a charge

Please email us first. We would much rather fix it directly, and it is faster for you than going through your bank.